NEW CLIENT MOVE IN - NEXT STEPS

We’re so excited to have you joining us a Virago. To enable the most efficient onboarding we are going to need a few things organised before we begin.

Please ensure the following is completed prior to moving in:

  • All stock is counted & inventory is updated on your website. (We will always recount all accepted stock to make sure that we agree in what we have signed for).
  • SKUs are clearly identifiable and written to pack from a printout. (If you need help with these please let us know).
  • All stock is within the use by date / organised succinctly so we can place them directly onto our shelves for packing. SKUs that sell the best need to be in the easiest reach.
  • Please use the transfer via Shopify to transfer stock to the warehouse – we will then accept the transfer and agree to the stock count. This will help all to keep track of the stock that has been sent / stock we have received.
  • You only organise current / selling stock to be sent to us. (Additional stock that is not selling is to be discussed via warehousing).
  • Packaging is organised / ways of packing – we want to know how to make your stock look as good as possible when sending to customer. (See below).

For us to do packing & shipping the most efficient way possible – we want to make sure we have everything as organised as possible to ensure we have the right team, forklifts available etc. Please share with us the following:

  • Any dates of upcoming sales, pre-sales and special events where orders are expected to increase so we can staff it. We can create a Google Docs and update accordingly.
  • Dates of all deliveries – including the number of pallets/boxes expected in advance - whether a forklift is required. We will also need someone to sign for or accept the order – so time if possible.
  • We also need the number of items/SKUs expected in the delivery – so that we can count it when it moves in – verify that you got what you ordered.
  • If there are notes required on the order – please use the note function – as this will print in the picklist for us. Please be aware customers can see these details. This is for special notes such as gift cards/wrapping or extra products.
  • If you fulfill any orders from your location – please do these right away and record in spreadsheet or email and let us know – remembering that any orders that land into our system will be printed & fulfilled by us. (This is also the case if you refund an order – we will need this email action straight away as the orders will need to be deleted from our system).
  • We will stocktake once a month – and send you through the updates on inventory. Please make sure that you manage this from your end.
  • Please familiarise yourself with all of our terms and conditions of service via - https://www.virago.com.au/pages/terms

 

Next steps:

  1. Please download the following App to your Shopify – Pick, Pack, Promo – the free account will allow us to pack up 25 orders at a time – it is the best way to print – most sustainably – with a number of orders on one page. This is only required if we are not printing packing slips.
  2. We will create a Starshipit – child account – please log in and complete each of the steps including connecting website, couriers, packaging sizes etc. (If you are using your own courier – then you can add them in – we can add rules to automatically choose the cheapest courier/post – you can). You will be able to manage all the settings from there. Please leave the manifests to us – as we need to print these when we arrange for pickup. If you are using our rates, we will set them up for you. If not, please supply accounts, API, keys or logins for your mail service.
  3. Pickups will happen from 1/51 Grange Road, Moorabbin, for all orders. This includes Sendle / Auspost etc.
  4. Please create a staff log in for us to be able to get into your store to see orders – hello@virago.com.au – we will then be able to double check anything with the customer – if we need to update details etc.
  5. Please provide us with a list of inventory & SKUs so that we can identify the products. Documents with images of the products are also helpful when packing orders especially if you have bundles. 

Our mission is to save businesses money, improve their efficiencies and take the hassle of packing and shipping orders off their hands. We pride ourselves on high attention to detail and will treat your brands and products as they are our own! Your business is our business. 

We can’t wait to work with you!

Jess & Em